Terms of Stay & Reservation Policy

2.1 Account Creation — Checkbox Acceptance

When you create an account on our booking platform, you are presented with the following checkbox, which must be affirmatively checked before your account can be created:

☐ I have read and agree to the Booking Agreement.

This checkbox is unchecked by default. Checking it is a required step — account creation cannot be completed without it. This action constitutes your acceptance of this Agreement and is your legally binding electronic signature. A record of this acceptance, including timestamp, IP address, account identifier, and agreement version number, is logged and retained by the Company.

2.2 Booking — Sign-In Wrap Notice

A registered account is required to make a reservation. At the time of each booking, the following notice is displayed directly adjacent to the "Confirm and pay" button on the reservation confirmation page:

By selecting Confirm and pay, I agree to the Booking Agreement.

The Booking Agreement is hyperlinked and accessible from this notice. The property-specific cancellation policy is displayed on the same page as a separate, clearly labeled section, and is also incorporated into this Agreement by reference under §5. By selecting "Confirm and pay," Guest reaffirms acceptance of this Agreement and acknowledges the specific cancellation policy applicable to that reservation. The Company logs a booking consent event at the moment of each confirmed reservation, capturing timestamp, IP address, user account ID, reservation ID, and the agreement version and notice text displayed at that time.

2.3 Legal Effect

Both acceptance events described above constitute valid, binding electronic signatures under the Illinois Electronic Commerce Security Act (815 ILCS 333/), the federal Electronic Signatures in Global and National Commerce Act (E-SIGN, 15 U.S.C. § 7001 et seq.), and the Uniform Electronic Transactions Act (UETA) as adopted in Illinois. By completing account creation, Guest represents that:

• Guest is at least 18 years of age;
• Guest has the legal authority to bind themselves and their party to this Agreement;
• All account and booking information provided is accurate and complete;
• Guest has had a meaningful opportunity to read this Agreement and has chosen to accept it.

4.1 Full Payment at Booking

Full payment for each stay is charged at the time of booking. The reservation is not confirmed until payment is successfully processed. By clicking "Book now," Guest authorizes the Company to charge the payment method on file for the total amount displayed at checkout, inclusive of all applicable taxes and fees.

4.2 Damage Deposit and Damage Waiver

Damage Deposit: A refundable damage deposit may be required and held at or prior to check-in. The full deposit will be returned following checkout if no damage, policy violations, excessive cleaning requirements, or missing items are identified. The Company has sole discretion to determine whether damages have occurred and to apply the deposit accordingly. Damages exceeding the deposit amount remain Guest's financial responsibility.

Damage Waiver: In lieu of a refundable deposit, Guest may elect to pay a non-refundable Damage Waiver Fee at the amount disclosed at checkout. The Damage Waiver is not insurance. It does not cover intentional damage, theft, extraordinary cleaning, fines, or losses exceeding the coverage limit. Electing the Damage Waiver does not limit Guest's liability for damages beyond the coverage amount.

4.3 Authorized Post-Stay Charges

By providing and storing a payment method, Guest expressly authorizes the Company to charge that payment method — without further real-time authorization — for any of the following that arise at or after checkout:

• Damages, missing items, or extraordinary cleaning costs;
• No-show charges under the applicable cancellation policy;
• Fines for policy violations (unauthorized guests, smoking, pets, noise, etc.);
• Any other outstanding charges not settled at checkout.

6.1 Mandatory Internal Dispute Resolution — Required First Step

Before initiating any chargeback, credit card dispute, or bank reversal, Guest MUST contact the Company directly at management@pavilionhomes.io | (872) 278-6792 and allow a reasonable opportunity to resolve the matter. Guest agrees to submit any billing dispute in writing within seventy-two (72) hours of checkout. The Company will respond within five (5) business days.

6.2 Chargeback Prohibition

Guest acknowledges that all charges authorized under this Agreement are valid, pre-authorized transactions. Guest explicitly agrees NOT to file a chargeback, dispute, or payment reversal for any charge consistent with this Agreement and the applicable cancellation policy.

Guest further acknowledges that:

• The Company retains a timestamped, IP-logged record of the account creation checkbox acceptance, as well as a booking consent event log for each reservation, both of which will be submitted as evidence in any chargeback dispute;
• A chargeback filed for a validly authorized charge constitutes friendly fraud and a material breach of this Agreement;
• Filing a chargeback is not a valid method of cancellation.

6.3 Consequences of a Wrongful Chargeback

In the event Guest files a chargeback in breach of this Agreement, the Company reserves the right to:

• Dispute the chargeback and submit this Agreement, acceptance logs, booking consent event records, and all communications as evidence;
• Recover the full chargeback amount plus all processor-imposed chargeback fees and administrative costs;
• Assess a $250.00 administrative fee per disputed transaction;
• Permanently suspend Guest's account and bar future bookings;
• Pursue collections and report the incident to applicable fraud-monitoring services.

9.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, PERSONAL PROPERTY, OR DATA ARISING OUT OF OR RELATED TO GUEST'S STAY. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY GUEST FOR THE RESERVATION AT ISSUE.

9.2 Indemnification

Guest agrees to indemnify, defend, and hold harmless the Company and its officers, members, managers, employees, and agents from and against any claims, liabilities, damages, fines, costs, and expenses (including reasonable attorneys' fees) arising out of Guest's stay, Guest's breach of this Agreement, or Guest's violation of any applicable law or property rule.

10.1 Agreement to Arbitrate

EXCEPT AS PROVIDED IN SECTION 10.3, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS AGREEMENT, ANY RESERVATION, OR ANY STAY — INCLUDING BILLING DISPUTES — SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at www.adr.org). This Agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.). Arbitration shall be conducted in Chicago, Illinois, or by telephone/video for claims not exceeding $5,000.

10.2 Class Action Waiver

GUEST AND COMPANY EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN THE PARTY'S INDIVIDUAL CAPACITY ONLY. THE ARBITRATOR HAS NO AUTHORITY TO CONSOLIDATE CLAIMS OR PRESIDE OVER CLASS OR REPRESENTATIVE PROCEEDINGS.

10.3 Small Claims Exception

Either party may bring an individual claim in small claims court for disputes within that court's jurisdiction, provided the matter remains in small claims court and is not removed or appealed.

10.4 Opt-Out Right

Guest may opt out of this arbitration provision by sending written notice to management@pavilionhomes.io within thirty (30) days of first creating an account. Opting out does not affect any other term of this Agreement.

Conditions

For anything not covered above, or that exceeds the cap, you remain fully responsible, and you authorize Pavilion Homes to charge the payment method on file and to pursue recovery in accordance with these booking terms.

Applies only to reservations of 21 consecutive nights or fewer. You must report any damage promptly and cooperate with documentation. The Benefit does not apply where you have concealed or misrepresented any material fact about the damage. Pavilion Homes determines in good faith whether damage qualifies as accidental, and that determination is final for purposes of this Benefit.